During these unprecedented times, it is our priority to protect the health and safety of our employees and consumer-members, Cass County Electric Cooperative has activated our emergency response plan to address the novel coronavirus outbreak-now known as COVID-19.  Our commitment to our consumer-members has never been stronger. Cass County Electric will continue to monitor the COVID-19 pandemic and will follow recommendations from the State of North Dakota and federal authorities.

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A: Cass County Electric Cooperative is taking steps now preparing in the event there is a significant impact from the coronavirus in our communities. We are focused on maintaining a healthy workforce and keeping key personnel available such as line workers and member service representatives so that we can continue to provide the excellent service you expect from us.  As a part of your community, and as a provider of an essential service, we are determined to continue delivering the reliable power you need while helping to protect the health and safety of our employees, neighbors, and everyone around us.

A: We’re implementing preventive measures to help keep our employees as safe as possible. Employees who interact with customers for programs may cancel or reschedule nonurgent appointments and services. When employees must be on-site, they have been directed not to shake hands, remain at least 6 feet away from other individuals, or to use virtual forms of communication where possible.

  • Employees are eliminating business travel and discouraging personal travel.
  • We are providing the needed tools for employees to work from home.
  • Employees who test positive for COVID-19 or have been in contact with someone with a confirmed case are required to notify the company immediately.

A: We are following the recommendations of the Centers for Disease Control and the State of North Dakota Department of Health for social distancing as a public health strategy. Our annual meeting will not be held on April 21 and is postponed. Please check our website, Highline Notes and bill inserts for an update on our plans moving forward.

 

The CDC now recommends that for the next eight weeks, organizers cancel or postpone in-person events that consist of 50 people or more throughout the U.S. https://www.cdc.gov/coronavirus/2019-ncov/community/large-events/index.html

 

For more on Social Distancing here are a few resources:

 

Sanford Health - https://news.sanfordhealth.org/news/coronavirus-disease-2019-covid-19/why-cancel-events/

 

Mayo Clinic  - https://newsnetwork.mayoclinic.org/discussion/covid-19-why-social-distancing-having-a-personal-plan-is-important/

A: There are many options to do business with Cass County Electric Cooperative.

We are discouraging members from visiting the office, instead use our online options to help you with your electric service account.

 

If you haven’t done so, sign up for your online account and download the Cass County Electric Mobile App today.  Some of the features of the mobile app include:

  • View and pay your bill
  • View your electricity usage
  • Make a payment
  • Set up a recurring payment
  • Securely save banking info for future payments
  • Review your billing history
  • Access account settings

 

Other ways to contact us:

Email: info@kwh.com

Online www.casscountyelectric.com

Download our mobile app: www.casscountyelectric.com/mobile-app

Call us toll-free: 1(800) 248-3292

Connect with us on social media!

Call your doctor: If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

 

For more information: