It typically goes something like this: A member, receives a call from someone claiming to be with Cass County Electric Cooperative. The caller tells the member they have a past-due bill that needs to be paid immediately, or power will be disconnected. Sometimes the caller instructs the member to purchase a prepaid debit or credit card and share the card information for payment.
These incoming calls might be displayed as local numbers. It’s possible that they might even display Cass County Electric’s actual phone number. There have even been reports of those numbers mimicking Interactive Voice Response systems, making it seem even more like the caller is a legitimate representative if you hang up and call back. Sadly, this is all part of an effort to steal your money and financial information.
These calls are from scammers, and unfortunately, they’re relatively common. They use technology to try to fool you and often work at scamming customers of multiple different utilities at once. Their threats of disconnection can be scary, but keeping a few things in mind can save you from becoming a scam victim.
Disconnection is an unfortunate part of the business for utilities, but Cass County Electric will never disconnect an account without first issuing several notices. We’ll never call you and threaten disconnection without immediate payment or request prepaid card information, either. You’ll be provided prior notice and an adequate timeline to make payment arrangements before power is ever shut off, should it come to that.
If you even suspect that you may be on the phone with a scammer, we encourage you not to share personal information and hang up. Call our offices at
701-356-4400 and tell us about the call. We’ll be able to confirm if you were speaking with a scammer. Stay smart and stay safe!