YOUR POWER - FOR LIFE
DELIVERED WITH INNOVATION
Innovation runs strong and powers the 5,723 miles of line connecting Cass County Electric to its members. It’s the driving force that enables us to meet the changing needs of our members.
2020 provided a lot of “firsts” for the cooperative. Thanks to advanced technology and our innovative IT department, when the pandemic first hit, our member service representatives swiftly moved to collectively working from home for the first time in the history of the cooperative. Although we had to close our lobbies to walk-in traffic, we offered more convenient ways for our members to manage their energy usage, pay their bill, and report outages. Our member reps took 3,686 fewer calls than in 2019!
For the first time in 82 years, the board approved to host a virtual annual meeting. The virtual format not only provided a safe alternative to view the meeting, but also allowed more members to vote for their directors. Survey and Ballot Systems (SBS) managed the online election and allowed the option to vote electronically or by mail-in ballot.
Since 2000, our number of active accounts has more than doubled, yet the number of employees remains the same. We’ve improved our workflow efficiency with technology and continuous employee training to ensure that members get the most out of every penny you invest in the cooperative.
View the full 2020 Annual Report here!
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