Beware: Utility Scammers

Scams have evolved. Electricity, water, and gas customers are being targeted through increasingly sophisticated schemes year‑round—not just in winter.

What’s new in 2025:

• Smishing & fake payment sites: Scammers are sending texts and emails with official‑looking links or QR codes that lead to counterfeit payment portals. Some even spoof caller ID to appear authentic.
• Phony refunds and overpayments: Fraudsters claim you’ve overpaid your bill and ask for your bank or card info to "process a refund." Legit utilities apply credits or send refunds by mail—never request detailed financial info.
• Door‑to‑door deception: Impostors may appear offering free inspections, rebates, or selling filtration systems or energy audits. They often demand access or immediate payment. Legitimate utility visits are scheduled, with identifiable uniforms and vehicles.
• Post‑disaster phishing: After weather emergencies, scammers may impersonate utility or FEMA agents demanding urgent payment or information. Always double‑check via official agency channels.

• Urgency + unusual payments: Sending barcodes to pay at stores, insisting on gift cards, Zelle, cryptocurrency, or payment apps, these are red flags. Real utilities don’t demand payment in these forms.

  How to stay safe:

• Hang up on urgent, threatening calls. Reach out using contact details on your bill or utility’s official website.
• Never click links or scan QR codes from unsolicited messages. Pay only through recognized channels.
• Verify surprise in‑person visits. If unsure, ask for ID, check the vehicle, or confirm by calling your cooperative.
• Watch for impostor refund claims and “lock‑in” offers before rate hikes, these are often scams.

• Keep informed and report suspicious activity to your cooperative, local law enforcement, or the FTC at reportfraud.ftc.gov.

  Why it matters now

  Scammers increasingly use AI, spoofing, and polished impersonation tactics. Awareness—not panic—is your best defense. With cooler weather upon us, now’s the time to share these tips with friends, family, and neighbors.