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Prepay

Download the app today!


PrePay

The PrePay program puts you in control of when you pay for your electricity. Instead of receiving a paper or electronic bill each month, your usage is calculated daily.

This program allows you to pay as you go with your PrePay account. As you use electricity, your credit balance is reduced – much like paying upfront for a full tank of gas before hitting the road. PrePay provides flexibility and enables you to manage your budget and energy use better. And best of all, there is no deposit requirement, no credit check and no reconnect fees when you participate in the PrePay plan.

Benefits & Features

  • Payment flexibility, including the ability to make multiple smaller payments each month

  • No deposit, no credit check

  • Low balance alerts via text, email and mobile app notifications

  • Online and mobile account management, including the ability to monitor your daily use

  • After downloading the mobile app, you can sign up over the phone by calling 701-356-4400

  • Avoid late payments, shut-off notices and reconnect fees

You can make PrePay payments at the following locations:

Cass County Electric mobile app: Download for free in the Apple® App Store™ or Google Play™ Store.

In-person: 4100 32nd Ave S, Fargo, ND

Online at CassCountyElectric.com: Electronic Check, Debit Card or Credit Card

Phone: Electronic Check, Debit Card or Credit Card


PrePay FAQ

How do I sign up?
  1. Download the Cass County Electric mobile app

  2. Call 701-356-4400 or contact us here

Is it easy to enroll?

It's super easy! You can sign up over the phone by calling 701-356-4400. The Member Services Team is available to assist you Monday - Friday from 7:30 AM – 4:30 PM. 

How does PrePay Work?

PrePay works similarly to filling your gas tank. You put money into your PrePay account, and as you use electricity, the cost of the energy you use will be deducted from your PrePay account balance daily.

How much do I need to get started?

A minimum $20 credit balance is suggested to start PrePay.

Will I be required to pay a deposit?

No. Members with a deposit on their existing account will have the deposit applied to their PrePay account. The deposit will first be used to pay any outstanding balance(s). Any remaining funds will be used as a credit on your PrePay account.

Are there any requirements to participate in the PrePay program?

A disconnect meter must be present. If your location doesn't currently have a disconnect meter, one will be installed after you enroll in the program. If a disconnect meter can't be installed, you will not be eligible for PrePay.

How do I keep track of my credit?

Credits are adjusted through daily billing. The billing rates and fees are the same as postpaid residential accounts. Cass County Electric keeps track of your credit and sends notifications when your balance drops below the preset threshold that you have set. If your account no longer has a credit balance, your service is disconnected until you make a payment. If your account is disconnected, you must bring the account to a $25 balance to reconnect.

Can I view my PrePay account online?

Yes. You can access your account information online 24/7 from your computer, tablet or smartphone by downloading the Cass County Electric mobile app or visiting CassCountyElectric.com.

How will I know if my balance is getting low?

We'll send you notifications by email, text and the mobile app when your PrePay balance falls below a specified number of days remaining until your account reaches a zero balance. You can also check your balance and days remaining on your account anytime online or on the mobile app.

What happens if my account balance gets to zero?

You'll receive a notification that your service will be turned off (unless you add funds to your account). Once you add funds, your electric service will be reconnected, and you'll receive a notification that your power has been restored.

Are disconnects restricted to a specific time of day?

Your power will be disconnected during the morning hours, Monday through Friday. Cass County Electric Cooperative does not perform disconnections on Saturdays or Sundays.

Can I participate in PrePay if I'm already enrolled in Budget Billing?

No. Customers currently participating in Budget Billing would have to unsubscribe to qualify for PrePay.

Can I make payment arrangements?

Members who participate in PrePay are not eligible for payment arrangements. However, you control when and how much you pay toward your electric service.

Will my assistance agency still be able to make electricity payments on my behalf?

Absolutely. Assistance agencies can continue to make electric bill payments for their clients that transition to PrePay.

Do I have to sign a contract?

PrePay customers are NOT required to sign a contract to participate in the program. You can switch back to a standard service plan anytime you want. Please be aware that you will be required to pay a deposit and any outstanding balances on the account.

Is Your Power Out?

View Outage Map Report Outage: 701-356-4400 Mobile App for Android Mobile App for iOS
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Contact Us

Address: 4100 32nd Ave. S. Fargo, ND 58104
Phone: 701-356-4400 or 800-248-3292
Email: info@kwh.com

Office hours:
Monday-Friday
7:30 AM to 4:30 PM

Quick Links

  • Governance & Document Center
  • Co-op Connections Program
  • Capital Credits
  • Operation Round Up

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Cass County Electric Cooperative is an equal opportunity provider and employer.

Proud to be a 5-Star Co-op

©2023 Cass County Electric. All Rights Reserved.

  • Annual Meeting
  • Board Elections
  • My Account
    • Paperless
    • Prepay
    • Autopay
    • Levelized Budget Billing
    • Cass County Electric Mobile App
    • Understanding Your Bill
    • View & Pay Bill
    • Bill Credit
  • Request/Stop Service
  • Programs & Services
    • Business Accounts
    • Electric Vehicles
    • Contractor Information
    • Donations
    • Time of Day Rate
    • Heating Assistance
    • Off-Peak Program
    • Interconnection of Generation Systems
    • Prairie Sun Community Solar
    • Infinity Program
    • Operation Round Up
    • My Co-op Cares
  • Member Info
    • Capital Credits
    • Max Gen Resources
    • Outage Information
    • Highline Notes & North Dakota Living
    • Highline Notes Photo Submission
    • Conservation Blog
      • 101 ways to save
      • Energy Audit
    • Safety Blog
    • Recipe Blog
    • Co-op Connections
    • New Member Information
    • Call Before You Dig
    • Grant - Rural Development Finance Corporation
    • First Responder
  • Events
  • About Us
    • Contact Us
    • Governance & Document Center
    • Energy Sources & Environment
    • Rates
    • Media
    • Connect With Us
  • Youth & Ed
    • Kids Zone
    • Scholarships
    • Youth Tour
  • Co-op Careers