American Customer Satisfaction Index (ACSI®)

Cass County Electric Cooperative completed its annual member-wide customer satisfaction survey, where over 300 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. For 2024, Cass County Electric Cooperative received an ACSI® score of “89” on a 100-point scale1. Cass County Electric Cooperative’s score is higher when compared to publicly measured investor-owned and municipal utility scores reported in the syndicated 2024 ACSI® Energy Utility Study and places Cass County Electric Cooperative 15 points higher than the average investor-owned utility score of 74, as well as 14 points higher than the municipal utilities score of 75, per the industry ratings. For more information, please visit www.theacsi.org.

¹ Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data collected between May 1 through May 15, 2024. ACSI® and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.

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¹Surveys were administered by Cass County Electric Cooperative quarterly and modeled by ACSI LLC using the proprietary ACSI methodology. ACSI LLC did not regulate the survey administration or sample size. 'ACSI' is a registered trademark solely owned by American Customer Satisfaction Index LLC.

Corporate Identity Policy

Cass County Electric Cooperative's media policy is designed to ensure its logos, photos and images are used and referenced appropriately. The following are standards we request you follow when using our name, images, graphics and other resources.

• We ask that reporters use our full name, Cass County Electric Cooperative, when making the first reference to our company.
• You must obtain approval from Cass County Electric Cooperative's communications department before you use our logo, photos or images – they can be sent digitally upon request. We reserve the right to request all unauthorized uses of these items to be removed or changed at your expense.
• Contractors, vendors and other business partners must request permission before using our name. They shall not use Cass County Electric Cooperative's logo or name in any promotional materials, advertisement or other communications without prior written consent from Cass County Electric Cooperative.

Recent Press Releases

Touchstone Energy® Announces 18 Co-ops with top 5 ACSI® Scores for Q2 2024 (7/12/24)

Recent Facebook Posts

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