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Our Office: 4100 32nd Ave. S. Fargo, ND 58104
Our Office: 4100 32nd Ave. S. Fargo, ND 58104
Communications Manager
701-356-4526
jhovland@kwh.com
Communications Coordinator
701-356-4534
dyoungs@kwh.com
Communications Assistant
701-356-4535
mbachelor@kwh.com
Cass County Electric Cooperative (CCEC) is a member-owned electric cooperative. Our power distributor is Minnkota Power Cooperative (MPC), is a not-for-profit electric generation and transmission cooperative headquartered in Grand Forks, N.D. CCEC and MPC are part of the Midcontinent Independent System Operator (MISO) grid. Learn more by clicking the links below.
Cass County Electric Cooperative completed its annual member-wide customer satisfaction survey, where over 300 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. For 2024, Cass County Electric Cooperative received an ACSI® score of “89” on a 100-point scale1. Cass County Electric Cooperative’s score is higher when compared to publicly measured investor-owned and municipal utility scores reported in the syndicated 2024 ACSI® Energy Utility Study and places Cass County Electric Cooperative 15 points higher than the average investor-owned utility score of 74, as well as 14 points higher than the municipal utilities score of 75, per the industry ratings. For more information, please visit www.theacsi.org.
1 Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data collected between May 1 through May 15, 2024. ACSI® and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.
1Surveys were administered by Cass County Electric Cooperative quarterly and modeled by ACSI LLC using the proprietary ACSI methodology. ACSI LLC did not regulate the survey administration or sample size. 'ACSI' is a registered trademark solely owned by American Customer Satisfaction Index LLC.
Cass County Electric Cooperative's media policy is designed to ensure its logos, photos and images are used and referenced appropriately. The following are standards we request you follow when using our name, images, graphics and other resources.
Touchstone Energy® Announces 18 Co-ops with top 5 ACSI® Scores for Q2 2024 (7/12/24)