Outage Center

Outage Information

When CCEC experiences an outage affecting more than 300 services for at least half an hour, our Facebook account will be updated with the available outage information as soon as possible. Please follow us on Facebook for the most updated and accurate outage information.

Even if the outage has been updated on social media, we still need your information. Please report all outages on the Cass County Electric mobile app or by calling 701-356-4400 or 800-248-3292, so that your location can be automatically entered into our outage system — this will expedite your power restoration.

Report an Outage

CCEC monitors our system 24/7 to keep power reliable. During an outage we encourage members to use one of the following options to ensure the outage is logged quickly and accurately:

Mobile App – The fastest and easiest way to report and track an outage.

Phone – Call 701-356-4400 or 800-248-3292.

When you call, our automated Interactive Voice Response (IVR) system uses your phone number to identify your service location and record the outage. This information helps us respond more efficiently and restore power faster.

Please do not email us or report outages on social media. Messages sent outside of business hours are not monitored and will delay restoration.

Keeping your current phone number on file with us ensures our system can match your call to your account.

Download The Mobile App

Outage Map

Predicted (orange): An estimated amount of people are out of power but not yet confirmed by our linecrews.

Verified (red): Our linecrews have confirmed the outage.

Power is out, what now?

Power outages happen. Whether it's during a severe winter storm or on a seemingly perfect summer day, it's good to know what to do if your power goes out. Know that your CCEC lineworkers will restore power as quickly and as safely as possible.

Learn More

Update your Phone Numbers

Your correct phone numbers are important to us when it comes to outage restoration. If you call in an outage, your phone number identifies your location in our system. Please take a moment to update the following information.

Update Now

Don't go out at night to look at storm damage. There may be downed power lines or other debris that can cause serious injury.
If you clear trees on your property, don't try to remove those tangles in power lines.
Stay away from downed power lines - always assume the lines are "live."
Do not wade or drive through water; there could be a hidden power line or another source of electric current.
Call 911 in the event of an emergency.

Keeping the public safe is the top priority. Crews will first clear fallen lines from the roadways.
Once roadways have been cleared, work will begin on restoring substations, if necessary. Sometimes service to hundreds of members can be restored immediately by restoring power at the substation.
Next, major distribution feeders are repaired. These are the lines that come from the substation. If energy isn’t flowing over these lines, your home cannot receive power.
Tap lines are repaired next. These lines carry power to groups of homes from distribution feeders. Sometimes taps need to be disconnected to get the main lines back on.
Finally, individual service lines are repaired. While CCEC is responsible for getting the electricity to your meter, members must contact an electrician to repair damage to member-owned electric equipment.

Turn off lights and small appliances; unplug computers, TVs, and stereos. This helps avoid a surge in usage when the power is restored.
Limit freezer and refrigerator door openings. Food will keep longer if doors remain closed. Check items for spoilage before serving. Food safety during an outage.
Do not use charcoal or gas grills indoors for cooking or heating. They produce carbon monoxide.
If it is a winter outage, try to keep outside door openings to a minimum and use blankets, sleeping bags and extra clothes to help stay warm. Dress in layers and wear a hat. Cover drafty windows and doors with blankets. Close off doors and stay in the room with your heat source.
Run a generator only through a properly installed transfer switch or plug appliances directly into the generator using a properly sized extension cord. Do not run the generator in enclosed spaces.

Assemble an emergency kit including candles, matches, firewood, battery-operated radio and clock, extra blankets, sleeping bags, containers for storing water, portable fire extinguisher, easily-prepared foods, canned goods and manual can opener.
Many cordless phones require electricity and may not work during an outage. Keep your cell phones charged.

Facebook Feed

When CCEC experiences an outage affecting more than 300 services for at least half an hour, our Facebook account will be updated with the available outage information as soon as possible. Please follow us on Facebook for the most updated and accurate outage information.

Facebook

Outage Information

Report an Outage

Outage Map

Power is out, what now?

Update your Phone Numbers

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Outage Information

Report an Outage

Outage Map

Power is out, what now?

Update your Phone Numbers

My Power Is Out; Now What?

Outage Restoration Process

Tips While The Power Is Off

Create an Emergency Kit

Generator Safety & Tips

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