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Our mobile app offers the quickest and
easiest way to report an outage


CCEC maintains a 24/7 dispatch center so there is always a live person available to assist you. It is important for all members to report an outage as your phone number helps identify the outage location. 
701-356-4400 or 800-248-3292

Please do not email us or contact us through social media if you are experiencing an outage. Messages sent after hours or on weekends may not be received. 


To report an outage, call 701-356-4400 or 800-248-3292

  • When possible, a live voice will answer your call, but during high call volume outages, our Interactive Voice Response (IVR) system uses the phone number you are calling from to log the outage. 

  • The IVR system works best if we have your current phone number on file. When calling, your number is immediately identified by our system and entered into our outage management system.

  • Data collected from outage phone calls help us track and predict the extent of the outage.

  • The automated system will inform you of the outage, including planned outages, as well as send a restoral confirmation.