There is an important update regarding our new service process for residential accounts. Starting July 15, 2024, Cass County Electric Cooperative (CCEC) will implement a new procedure aimed at enhancing efficiency for our lineworkers, improving reliability for homeowners, and preventing wire theft – particularly in new developments and subdivisions. 

New Process Overview 

To ensure a smooth transition, please take note of the following steps: 

1. Service Application: Complete the application for service at CassCountyElectric.com/Request-Service. 
2. Foundation Completion: Once the foundation is poured, backfilled, and marked for trenching, contact CCEC at (701) 356-4481 or via email here to initiate trenching the service drop to the home. The path must be clear for the trenching contractor. CCEC will make its best effort to contact the builderregarding materials being in the way. 
3. Installation: CCEC's subcontractor will arrive to install the conduit and wire to the marked service location per CCEC policy. 
4. Temp Energized: The contractor notifies CCEC when the temporary service is ready to be energized. Temporary service should be set near the foundation where service wires are to go or have already been installed. 
5. Transition Notification: Electricians should notify CCEC when the service needs to change from temporary to permanent. 
6. Final Transfer: CCEC lineworkers will visit the job site to complete the transfer to permanent service. 

Key Change 

Under the new procedure, CCEC will only bring the secondary wire to the service location after the foundation has been poured. Our underground contractor will handle trenching to the home, allowing a temporary meter to be set at that time. Temporary services can still be set at transformers and pedestals and will be energized regardless of trenching status. 

Winter Concerns

After freeze-up when CCEC subcontractors are no longer working for the winter season, please contact CCEC with remaining houses needing temporary feeds for the winter season. CCEC will push wire and connect temporary for winter season then return in the spring to trench. 

Action Required 

We understand that this change may impact your workflow. We encourage you to inform any subcontractors as soon as possible to accommodate this new process. 

If you have any questions or need further assistance, please do not hesitate to contact us at (701) 356-4542 or here.

Thank you for your cooperation and understanding.