Programs & Services - Reliability

Outage Viewer
• Our live outage viewer is a tool to check the status of outages and view a summary of the outage information. The outage viewer is available on our mobile app or online at outage.kwh.com.

Outage Information
• Our goal is to keep our outage frequency and duration to a minimum while prioritizing the safety of our line crews. If you are experiencing an outage, report it using the Cass County Electric mobile app or by calling 701-356-4400. If we are unable to answer your call, our IVR system uses the phone number you are calling from to report the outage.

Text Notifications
• We will send you text and email notifications for planned and unplanned outages. This is why it is vital to keep an updated email address and cellphone number on file.